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Will Technical Documentation Ever Rule the World?

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What is Conflict management?


Conflict Definition

Conflict occurs with two or more people when their opinions and thoughts are contradictory in nature. Although their first attempts at agreement, but later due to different in opinions it turned to Conflict.

It can occur with you:

When you are not living with your values.
When your values and views are helpless.
When you feel discomfort with some import discussion.

Reason of Conflicts in Workplace


Poor communications

· If employees experience frequent surprises, for example, if they are not informed of major changes which affect their workplaces and lives.
· If employees do not understand the reasons for the changes and they are not involved in the decision-making.
· As a result, they will trust the “gossip” more than their management.
Lack of collaboration between the team
· Discrepancy about rolls and responsibility.
· Pressure from working with insufficient resources.

Personal interaction:

· Strong interactive natures among the members do not seem to match.
· There may be a pre-mindset. Few members in the team do not like others based on their culture, states and languages.

Leadership problems

For example, unpredictable and too-strong leadership, many times leads to conflict:
· Employees having same issues continued in the workplace.
· Supervisors do not understand the jobs responsibility of their subordinates.

Conflict Management Techniques


Regularly review job responsibility and get the employee’s input to them. Ensure that:

· No job roles conflict.
· No tasks “fall in a crack.”

Deliberately build relationships with all subordinates.

· Arrange a monthly meeting with the team members
· Discuss about achievement, challenges and issues.

Get regular reports of:

· Achievements.
· Currents issues and support needs from management.
· Plans for the future forecast.

Conduct basic developmental training of:

· Personal communications skill.
· Conflict and stress management.
· Team building.

Develop process oriented routine tasks and ask the employees’ input for that.

· Make sure that all employees understood the process clearly.
· Get employees’ review on the process, if any changes.
· Share the updates of process to the employees regularly.
Regularly arrange management meetings with all employees to update the new initiatives and status of current products or services.

The summary of this post is, conflict starts from the word I. When we stop thinking only for our-self and start thinking about WE, then there will not be any conflict. This is not only for our workplace, this is also applicable for personal life.



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