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Will Technical Documentation Ever Rule the World?

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How to manage the Audience?


As a technical writer, many times we are asked to conduct training or knowledge transfer sessions for the new comers and other audience .
To make the session interactive, we should manage our Audience. There are few tips which can help us to manage our Audience during any session.

  • Start the session with an interactive opening using questions, asking for a show of hands, etc.
  • Tell participants to introduce themselves.
  • Tell participants to write down their questions before you start the session.
  • Conduct a paper or online survey prior to session to engage them in thinking before they arrive.
  • Emphasis on benefits to the audience and inform them to confirm the benefits are important to them.
  • Make an interactive session by asking questions to audience during the presentation.
  • Welcome humor that happens.
  • Present your slides with pictures you have taken of people, product, or locations.
  • Show short video clips to hear from clients, experts, or leaders.
  • Make a “Round Robin” discussion to hear from everyone, especially when brainstorming or seeking opinions. Cheer everyone to take a turn, but allow them to “pass” if they don’t have an idea.
  • Tell the listeners to discuss concerns or topics with one another or at tables.
  • Say a story to illustrate your points. May be a disaster or a success; stories are engaging.
  • Make your presentation like a story with a problem, actions to take, and solution.
  • Request listeners to guess certain facts or data or leave blanks on your slides and ask them to fill in the missing words or numbers.
  • Established a demonstration that audience members participate in.
  • Request for volunteers to write on a flip chart, track the time, or record action items.
  • Provide a quiz or a test, either at the beginning or end. Make sure that it is fun, not threatening.
  • Provide practice or application opportunities.
  • Involve them physically by asking them to stand, raise hands, clap, etc.
  • Use slides only as reference; the audience and you come before the slides




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